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Terms & Conditions

 

STORE POLICY

EXCHANGE and STORE CREDIT

Items can be returned for exchange or store credit within 7 days of delivery or attempted delivery by Canada Post.

Items must have the original tags, be unworn, unwashed and no alterations have been made. Underwear, lingerie, swimwear and "sale" items are all final sale.

**Sorry no refunds will be issued**

Please contact us if you have any questions before you purchase and we will assist you with additional measurements, photographs etc.

If you live in the Vancouver area and wish to come to our showroom to try on anything first, please email info@forsyaboutique.com to set up a personal appointment. We also offer free basic alterations on all regular priced items for a custom fit.

Shipping charges and duties charged for returns will be the customers responsibility.

To make an exchange for another item or for store credit, please email info@forsyaboutique.com to notify us of the reason for your exchange. We will then provide you with the procedure to follow, no packages will be accepted otherwise.

Packages returned must have a tracking # and be insured as we will not be responsible for lost or damaged shipments.

We want to make your online shopping experience enjoyable, easy and stress free, so please do not hesitate to contact us with any questions.

 

Customs, Duties, and Taxes

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Forsya, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the Canada may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

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